Berlin, January 29, 2014 – New year starts with the release of Version 5.6 of Plunet’s business and translation management system. The latest version features further developments of the system’s key project and business management functionalities. Professional translation agencies and language services using Plunet 5.6 will have a management software at their fingertips that offers the best possible support for the industry’s unique requirements.
Systematic Project Management in Plunet 5.6: Defining Master and Sub-Projects
The latest Plunet version allows the creation of a structured hierarchy with translation master projects and associated sub-projects. Translation agencies and language services are often faced with the challenge of having to create hierarchical structures for specific projects. The methodologies used in the industry can now be comprehensively and clearly mapped in Plunet 5.6. An order can be created in Plunet as a master project with the option to add any number of sub-projects: possible sub-projects could be associated orders, requests, or quotes. But that’s not all: the newly introduced hierarchy option can be of particular interest for agencies or translation departments working to a budget. In the new version, budgets are no longer assigned to individual orders only – but to master projects and their associated sub-projects instead. The new functionality furthermore generates automated warning messages when budget limits are exceeded, offers clearly definable budget entry and editing rights, and a history log for more security and traceability.
Build Your Own TMS! Plunet 5.6: System Customization with an Unlimited Number of Text Modules
Version 5.6 allows users to define and create text modules virtually anywhere in the system. Plunet text modules are highly versatile data fields. In addition to drop-down boxes, the system allows the definition of memo, text, and date fields as well as the corresponding flags for documents. Optional filters allow the querying of text modules across the entire system. A client can therefore customize their Plunet system to match their specific requirements.
Flexible Rights Management in Plunet 5.6 – Role-Specific Rights Assignment
One of Plunet’s strengths is its fine-grained and highly adaptable rights management. In addition to the existing company code functionality, Plunet now offers role-based rights assignment. Individual employees can be assigned specific user roles in Plunet, including account manager, project manager, or member of a project team. Version 5.6 allows the individual assignment of access rights for customer, request, quote, and order data, or their restriction as the case may be – and that across entire company codes. For example: a company operates with several independent subsidiaries or departments, which are all working under individual company codes within one Plunet installation. The employees of subsidiary 1 will not have access to the data of subsidiary 2. Yet in some cases, specific employees need to be able to access selected customer or project data from other company codes. The new role-based rights assignment feature will allow for exactly these types of scenarios.
Plunet 5.6 –Integrated Complaint Management
Customer complaints can sometimes result in substantial administrative effort. Plunet now offers an integrated complaint management for orders and jobs. It standardizes and simplifies these often unpleasant, yet necessary activities that form part of daily project work. The new complaint management feature is an enhancement of the QualityManager module, and provides a means to log and process complaints objectively, as required by the EN 15038 quality standard. Project managers can classify an incoming complaint according to its severity (minor, medium or severe), and can specify whether the entire order or only individual items or languages are affected. All relevant information, including the date, author, internal/external costs, type of complaint and its reason are quickly logged. The measure taken, e.g. a discount, can also be specified. And finally: complaints can later be analyzed in reports, which allow filtering for a variety of criteria, like severity, complaint measure and status.
