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Technical Support Engineer (m/f/d) Würzburg

We are looking for a Technical Support Engineer (m/f/d) for our translation management software to join our international team in Würzburg.

Your tasks at Plunet comprise first and second level support for our valued international customers. There is no mass processing here – we believe in personal, friendly service. The Plunet Support is characterized by in-depth and customer-oriented operations – so you should enjoy developing solutions together with customers and colleagues. At Plunet, it is very important that we as a team share your motivation, and maintain a friendly and respectful atmosphere, where the work of each individual is valued.

In a nutshell

  • Technical support, 1st and 2nd level (ticket system, telephone, e-mail, remote and on-site maintenance), to start immediately – get in touch if you are a trained IT specialist for system integrations or are looking for a career change
  • Supporting the implementation management and 3rd level support (development) as well as error analysis and fixing faults
  • A motivated team in the heart of Würzburg with international customers
  • Respect for your work and a friendly atmosphere are very important to us
  • Exciting projects that involve a lot of independent work
  • A friendly atmosphere, a high level of responsibility and creative freedom
  • Flexible working times with a digital time account and the option of working from home
  • Fresh fruit, coffee, and experienced table football opponents

Your profile

  • You have trained as an IT specialist for system integration – talented career changers are also very welcome to apply
  • You have sound knowledge in the field of hardware/software, specifically with regard to Microsoft operating systems (Microsoft Server, Exchange Server and Desktop, Office, Active Directory, Exchange, Virtualization)
  • Knowledge of databases (MySQL, MS-SQL) and web servers (Apache, Tomcat, IIS)
  • You are comfortable working at the interface between development, implementation and sales – this is where you can fully demonstrate your service- and customer-oriented work attitude
  • You are a quick learner who can work independently, are committed and have proved that you can work well under pressure in the Support field
  • You can use your very good German and English skills with both colleagues and customers

Interested? Then get in touch with us!

Please send us your application (cover letter, CV, certificates) along with your salary expectations and earliest starting date with your click on “Apply now”.

If you have any questions about the position or would like any further information, please feel free to contact our HR-Manager Christoph with a message to jobs@plunet.com. We look forward to meeting you!

Next steps

  • We will send a confirmation that we have received your application
  • Christoph will get in touch with you via e-mail to discuss any further points, and will arrange a potential (Skype) interview
  • Because you made a great professional and personal impression, we also want to introduce you to other colleagues
  • You will receive feedback from us shortly afterwards

 

Your contact details

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