Technical Support Engineer (d/f/m) - in NYC

We are looking for a Technical Support Engineer (d/f/m) for our translation management software to join our international team and on-site together with our two colleagues in our office in NYC-Manhatten.

At Plunet you’ll be responsible for the success of our customers on the technical side. There is no mass processing here – we believe in personal, friendly and competent service. The Plunet Support is characterized by an in-depth understanding of the technology and customer-oriented operations – so you should enjoy developing technical solutions with customers and colleagues. At Plunet, it is very important that we as a team share your motivation, and maintain a friendly and respectful atmosphere, where the work of each individual is valued.

++ At the beginning of your work at Plunet you will be trained for about 4 weeks in Germany together with and by your technical support team in all systems, applications and daily doings. Although you also have a support colleague in New York City who will be moving to another area of activity in the long run, we want you to be able to build up good contacts and the best knowledge together with your colleagues at all locations (Berlin and Würzburg in Germany)! ++

In a nutshell

  • Technical support, 1st and 2nd level (ticket system, telephone, e-mail, remote and on-site maintenance), to start immediately – get in touch if you are a trained IT specialist for system integrations or are looking for a career change
  • Supporting the implementation management and 3rd level support (development) as well as error analysis and fixing faults
  • A great team with international customers
  • Respect for your work and a friendly atmosphere are very important to us
  • Exciting projects that involve a lot of independent work
  • A high level of responsibility and creative freedom
  • Flexible working times with a digital time account and the option of working from home

Job Description

  • Technical customer support: 1st and 2nd level support via ticket system, telephone, e-mail, and remote sessions
  • User support: 1st and 2nd level support via ticket system, telephone, e-mail, and remote sessions for software usage questions
  • Identifying errors and unexpected behavior in software in order to hand them off to our development and/ or product team
  • Identifying and fixing windows server/ webserver / database / networking issues
  • Supporting prospects and colleagues with test environments
  • Advising and installation of Plunet for new customers
  • Server maintenance and backups for Plunet servers
  • Installation of application with custom developments
  • Integrating our application with other tools like CAT-tools, finance software and others
  • Helping customers with the selection of optimal hosting solutions for their IT infrastructure needs (online or onsite)
  • Supporting customers with application and file server relocation
  • Creation of test systems for prospective customers/sales teams
  • Supporting the implementation and sales team with technical issues
  • Analysis and specification of customer requests for the product management team/software development

Your profile

  • Trained as an IT specialist for system integration (certifications required) or bachelor’s/master’s degree in IT related field
  • In-depth knowledge in the field of hardware and software, specifically with regard to Microsoft operating systems (Microsoft Server, Exchange Server and Desktop, Office, Active Directory, Exchange, Virtualization)
  • In-depth knowledge of databases (MySQL and MS-SQL)
  • In-depth knowledge of web servers (Apache, Tomcat, IIS)
  • Proficiency in Microsoft Office (word, excel, power point)
  • Proficiency in ticket systems (e.g. Kayako) and project management /issue tracking tools (e.g. Jira)
  • Plunet knowledge is desired, but not a requirement
  • You are comfortable as a juncture between development, implementation and sales – this is where you can fully demonstrate your service- and customer-oriented work attitude
  • You are a quick learner who can work independently, are committed and have proved that you can work well under pressure in the Support field
  • You can use your English skills with both colleagues and customers
  • Professional proficiency in English (spoken and written) / German skills would be a nice to have

Interested? Then get in touch with us!

Click on “Apply now” and send us your application (cover letter, CV, certificates) as a PDF file along with your salary expectations and earliest starting date.

General information about our application process can be found above on our careers page or you can contact us by e-mail at jobs@plunet.com.

We are looking forward to getting to know you!


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