Customer Story
Introduction
Netwire used to manage all projects in an excel sheet, which could neither be updated in real time nor accessed by the project participants as needed. Especially after expanding, and opening offices abroad, the local and manual process could not sustain the increasing workload of the company.
Back then we faced concurrency problems and difficulties to extract real-time information from our old system. With our new office in Argentina, an additional challenge came to life: How to properly manage and keep track of our remote team? A web-based system was the way to go.Aleksander F. Honma
The Solution
After expanding and increasing the scale of the company, Netwire needed a trustworthy business management system to keep up with the growing requirements of the business. Plunet was the choice, as the product was the most mature solution on the market, and was able to flexibly adapt to Netwire’s workflows.
Plunet helped accelerate Netwire’s growth by optimizing the whole business process; including efficient resource allocation, fast and customized quote creation, easy monitoring of deadlines, and maintenance of all vendor and client portfolios on one platform.
The Benefits
Smart and sustainable optimization of all business processes
The main highlight of implementing Plunet was the creation of concurrency. Plunet enabled Netwire to execute all tasks simultaneously, covered the update of projects in real time and made the data available for all project participants — regardless of their location and time zone. But Plunet helped Netwire beyond operations. The endless reporting functionalities allow the business owner to run operational, financial and performance-related reports. The reports can be customized based on the current reporting need and are highly useful for strategic business decisions.
We are very happy with the combinations Plunet provides to extract information from all the data it stores.Aleksander F. Honma
Growing revenues and profits in times of economic crisis
Due to the improvements in all stages of the business workflow, Netwire was able to grow revenues and profits constantly. Even in the years of the ongoing economic crisis in Argentina and Brazil, the revenue increased by 11 percent, while profits rose 12 percent between 2012 and 2014.
Execution of more projects at the same time
After implementation, a single project manager was able to handle 27 percent more projects than before, which means that Netwire’s resources were used more efficiently. The number of successfully handled projects per year increased significantly by more than 85 percent since Netwire started working with Plunet.
Higher client satisfaction through automated and transparent process management
The customer portal has helped Netwire’s clients to streamline their translation buying process with a convenient quote and order request and has therefore increased the overall customer satisfaction. The feedback from Netwire’s clients revealed that in addition to the convenient upload and download of source and target documents, customers especially like the fact that Plunet helps them maintain a record and status report of their past and ongoing projects in real time.
The client’s access to Plunet has eliminated the need to maintain their own record of what was being sent out for translation.Aleksander F. Honma