Plunet customers from the USA and Canada had a reason to be happy: a two-day Plunet training event with nine sessions on a wide variety of Plunet topics was organized for the very first time in New York. 14 Plunet users were greeted by five Plunet experts on the 15th floor of One Penn Plaza, and enjoyed a view of downtown Manhattan, the Freedom Tower, and Madison Square Garden. The event started with a round of introductions, with each participant naming their favorite Plunet feature, which ranged from quote creation to the dynamic memoQ integration to general software capabilities, such as the high level of customization.
Best practice examples and knowledge exchange
Then it was time for some in-depth Plunet training. Each one-hour session was moderated by Plunet staff members from the USA and Berlin. The topics were split across the two days and offered something for everyone, including automation features, quality management, data security, vendor management, and reporting.
The sessions were all based on real-life examples, with participants sharing their own experiences and business practices and being inspired by the knowledge shared by others. But theory alone is not enough – the participants were also asked to write down at least three takeaways that they planned to implement after the event. At the end of the second day, everyone shared their lists, revealing a wide variety of concrete plans:
- Adding automatic jobs
- Using automatic workflows
- Implementing company codes
- Reviewing price-lists
- Promoting the customer portal
- Making the most of Plunet’s extensive automation options
A round of Plunet bingo and a lot of networking
Alongside the sessions, there were other interesting items on the agenda, including a game of bingo with hidden Plunet features. Participants were asked how many features they had already heard of.
How many do you know?
- Time calculation functionality in reports
- E-mail to project participants when new files are uploaded
- Option for pinning list views to the Dashboard
- Detecting duplicate client/vendor entries when creating new profiles
- Adding notes to multiple jobs at once
- Creating a report on vendor workload
- Automatically copying a contact person in requests/quotes/order/invoices
- Specifying reasons for rejecting a quote and creating a corresponding report
- Using relay languages
There was also plenty of time for networking and a lively exchange about Plunet and everything under the sun.
Our insights
For us Plunetarians, it is good to know that Plunet not only connects us as a team but can also bring many other people together. The Plunet Training Days provided us with many valuable insights and we look forward to continuing the format in the near future.
Reactions of the participants
The event was great. I’ve already started implementing items. One big one is that we are now officially paperless. I was able to establish a new workflow for our translations to support this. I added some new job types and now we can manage everything via the dashboard and reports. This is ideal because our new PM is remote.
—Stephanie Fiorito, VP, Continental Interpreting Services
Attending Plunet Training Day in New York was a great experience for me since I’m the only one at my organization who uses the software. It not only taught me new and better ways to use Plunet but it also allowed me to network with other people who do similar work as I do. I hope that this kind of training is offered more regularly — I would love to attend again.
— Meredith Chacin, Translation Service Coordinator, Translation & Interpretation Network
The training allowed us to greatly improve our clients’ experience when using the customer portal. And it’s already paying dividends! We have since onboarded a local school district after impressing them with a demo of the capabilities and offering to create a tailored solution designed to meet their unique needs.
— Sean Eisner, Technical Project Manager, LinguaLinx, Inc.
