Many translation agencies also offer interpreting services in addition to their traditional translation business. With the Plunet “InterpretingManager” enhancement, Plunet offers a unique software solution that is able to manage both translation and interpreting projects professionally and efficiently.
All interpreting and translation projects in one management system
A major advantage of the integrated Plunet solution is that one management system with one shared database can be used for all interpreting and translation projects as well as for managing customer and service provider data. Companies benefit from a consistent overall appearance for their translation and interpreting services, including all documents and customer communications. The time-consuming effort of updating and maintaining, as well as for learning multiple software solutions, is a thing of the past as well. With the Plunet customer portal, customers have the flexibility of deciding with just a click whether they want to request an interpreting or translation project.
Intelligent address management with improved ease of use
Another major feature of the InterpretingManager module is the intelligent processing and automatic updating of address templates. Starting immediately, any event location and contact person can be saved in Plunet as an address template. If the address information or contact person ever changes, they can easily be updated or set up as a new address template with just one click. The new function improves the user-friendliness of the overall address management process while at the same time reducing redundant work steps to a minimum.
Flexible employee selection including distance-based search
Searching, selecting and assigning suitable employees can sometimes be very time-consuming. With Plunet, you can always find and assign just the right interpreter easily and conveniently. The high-function, flexible employee search provides a combination of all relevant search criteria like language, price, customer feedback, and distance to job site using OpenStreetmap integration. In addition, with freely selectable properties like industry, type of interpreting and gender, you can customize your search criteria to best meet your needs.
Automatic cancellation and reminders
Flexibility is the key to managing interpreting projects. A management solution must be able to cover any situation and even handle the unexpected, like cancellations and last minute schedule additions, in a user-friendly manner. In Plunet, jobs can be cancelled, new jobs scheduled, and notifications sent to interpreters with just one click. The system can also remind employees of existing appointments with automated reminder e-mails. Plunet tracks everything and even provides a report for the cancelled jobs.