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Why translation management with Plunet provides great value for internal language departments—Part I

Header Plunet benefits for internal language departments

With a configurable and flexible platform, Plunet’s business and translation management system meets the complex requirements of internal translation departments at corporations, multinational NGOs, and government organizations. But what are these specific requirements? And which practical solutions and benefits does Plunet offer?

In this two-part article, we want to show you how internal language departments can use Plunet to master the challenges of the translation industry.

1. Centralization

Language departments are part of larger corporations, organizations or institutions that often have many branches and locations. The staff and stakeholders therefore need a central order management system in order to access project information in real-time, according to their respective roles and authorizations. Centralization combined with clarity and transparency are prerequisites for efficient translation management.

Centralization also plays an important part in translation requests. The internal language departments are often informed about these requests by the specialist departments of the corporation, organization or institution in an unsystematic and time-delayed manner, via e-mail or even at the water cooler. For a more structured and professional approach, it is crucial to have an integrated platform through which all these requests can be sent, including all important project details.

Which solutions does Plunet offer?

As an all-in-one solution, Plunet displays all project information and data transparently and clearly in a single system. All of the data can be accessed by staff from anywhere via the same system. By using company codes, roles and access rights can be assigned and/or restricted to different sites and departments.

With Plunet’s integrated and configurable customer portal, all translation requests and orders can be adjusted to individual requirements, sent directly via the system, and processed centrally by the language department.

What are the benefits?

The ability for any user to access up-to-date information in real-time can save a lot of time, effort, and, ultimately, costs. And that in turn has an impact on the volume of orders and projects. This is how efficient translation management is achieved.

The customer (request) portal offers many practical benefits: Requests and quotes with all of the relevant details can be sent quickly, easily, and securely to the right target persons. Projects can be viewed transparently by everyone involved, important information does not get lost, and the language department can strengthen its presence in the company through the customer portal.

2. Cost tracking

A major challenge for internal language departments is to be perceived as a service provider within their group, organization or institution. It is not uncommon for companies to outsource corporate projects to external agencies with whom the company has had good experiences in the past. An overview of all costs and processes, and therefore transparency and efficiency, are crucial factors in boosting the visibility of the valuable contribution made by in-house language departments. The costs of a project need to be recorded and assigned to different cost centers, which are responsible for a department, a certain number of staff members or a project type. As a result, the internal contractor does not need to spend time entering or searching for the numbers.

Which solutions does Plunet offer?

Plunet offers detailed and customizable queries and status reports for every step of the workflow. These reports show all of the data that are important for cost control. They can be adjusted to individual requirements and automatically sent to the responsible cost centers.

With the free CostTransfer module, job costs can be copied from the job to the order, which means that they can be seen right at the beginning of the translation management process.

What are the benefits?

A clear and transparent overview is the basis for strategic and quick decisions. Especially with complex work processes, different locations, and many projects running in parallel, cost tracking takes a lot of time and effort. By using Plunet, this time can be saved, while costs can be clearly recorded and subsequently analyzed to make the processes as efficient as possible.

3. Integration in IT infrastructure

Large companies and corporations work for years with the same IT infrastructure, which cannot just be abandoned overnight. This includes IT solutions such as ERP systems, accounting software, and other business tools. Every new solution that is considered must be one thing in particular: capable of being integrated.

Which solutions does Plunet offer?

Plunet is modular and can incorporate different software into work processes – no matter how simple or complex the workflows. All market-relevant CAT tools (from SDL, memoQ, Memsource, among others) can be connected via dynamic integrations. The powerful Plunet API enables a seamless connection of Plunet to ERP, eProcurement, and Content Management solutions.

What are the benefits?

Thanks to the high level of flexibility and adaptability in the Plunet software, existing IT solutions can be connected to Plunet, and can therefore continue to be used. As a result, time-intensive IT adjustments and the implementation of new software programs are avoided. At the same time, it is possible to take advantage of the latest project management technology.  The seamless integrations remove redundant steps and there is no need to switch between software. The result: More time for creative and strategic tasks.

Plunet has many years of experience with regard to complex major customer projects. From systematic analysis and consulting to professional implementation and first-class user support – with Plunet, you always have a strong partner at your side. A large number of global corporations, multinational NGOs, and well-known government organizations are already optimizing their translation management successfully with Plunet.

Are you interested in a Plunet demo? Then send us a message at sales@plunet.com with the subject “Plunet demo for language departments” and we will get in touch with you as soon as possible.

In the second part of our article, we look at three other challenges facing the translation industry and Plunet’s solutions to them.

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