Account Manager (gn) based in NYC or remote in full time or part time New York
Account Manager (gn) based in NYC or remote in full time or part time
Plunet is a globally recognized software company with offices in Berlin, Würzburg and New York. We develop and distribute Plunet BusinessManager, the leading Business and Translation Management System for the translation industry. Our customers are leading translation agencies, government organizations and NGOs as well as large international industrial and service companies.
Tasks
- As the first point of contact for our existing customers, you will handle all their inquiries.
- You will proactively manage relationships with our customers, aiming to enhance customer satisfaction and meet sales targets.
- You possess a deep understanding of our customers‘ business goals and requirements, and you can effectively demonstrate how our software Plunet can help them achieve those goals.
- You will take ownership of complaint management and provide support to our customers, assisting them with basic user queries.
- You will conduct webinars and deliver product presentations to showcase software functions and modules. You will also contribute to improving our existing customer care processes.
- You will collaborate with interdisciplinary teams, including product management, marketing, and implementation, among others.
Requirements
- You have experience in account management and direct customer interactions.
- You are familiar with the localization and translation industry, work experience with a LSP is a plus.
- Technical understanding is an advantage.
- You enjoy working with and presenting software, both online and in-person, at conferences and client sites.
- You are highly motivated to contribute to the success of a rapidly growing company.
- You thrive in a team environment.
- You proactively, independently, conscientiously, and in a structured manner approach your work, always seeking personal development opportunities.
- You have experience working in agile teams, and collaborating with remote teams poses no challenge for you.
- You have excellent written and spoken English language skills.
- Other language skills, especially Spanish or French, are a huge plus.
Benefits
- The company will reimburse you for a proportionate amount of your monthly health insurance plan payment.
- In your first year of employment with the company, you will be entitled to eighteen working days of paid time off per calendar year, in addition to the official holidays observed by the company.
- Furthermore, you are entitled to up to five days of sick leave with full pay each year.
- You will be involved in exciting projects within an innovative and international environment, supported by modern technologies.
- Your personal development is important to us. Therefore, we offer you an individual budget for seminars, training, coaching, or workshops in your area of interest.
- You will enjoy a healthy work-life balance thanks to our flexible working hours and the option to work from home.
- You will have a high level of personal responsibility and autonomy.
- We work in an agile and transparent manner, aiming to achieve our goals quickly. That’s why we rely on flat hierarchies and avoid bureaucratic hurdles.
- We are committed to fostering the Plunet team spirit, promoting open and respectful interactions across all company levels.
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Diversity & Inclusion
We are committed to equal opportunities, fairness and mutual respect and we encourage people from a diverse range of backgrounds to apply.
Anonymous application process
You are very welcome to send us your application without a photo and without personal data. Your gender, age, name, marital status, where you come from and other personal information are not important for your application.
Impress us with your qualifications, your skills and your motivation for working at Plunet.
We look forward to meeting you!