Account Manager (gn) for the Americas region

Plunet is a globally recognized software company with offices in Berlin, Würzburg and New York. We develop and distribute Plunet BusinessManager, the leading Business and Translation Management System for the translation industry. Our customers are leading translation agencies, government organizations and NGOs as well as large international industrial and service companies.

Tasks

• As the first point of contact for our existing customers, you will handle all their inquiries.
• You will proactively manage relationships with our customers, aiming to enhance customer satisfaction and meet sales targets.
• You possess a deep understanding of our customers‘ business goals and requirements, and you can effectively demonstrate how our software Plunet can help them achieve those goals.
• You will take ownership of complaint management and provide support to our customers, assisting them with basic user queries.
• You will conduct webinars and deliver product presentations to showcase software functions and modules. You will also contribute to improving our existing customer care processes.
• You will collaborate with interdisciplinary teams, including product management, marketing, and implementation, among others.

Requirements

• You have experience in account management and direct customer interactions.
• You are familiar with the localization and translation industry, work experience with a LSP is a plus.
• Technical understanding is an advantage.
• You enjoy working with and presenting software, both online and in-person, at conferences and client sites.
• You are highly motivated to contribute to the success of a rapidly growing company.
• You thrive in a team environment.
• You proactively, independently, conscientiously, and in a structured manner approach your work, always seeking personal development opportunities.
• You have experience working in agile teams, and collaborating with remote teams poses no challenge for you.
• You have excellent written and spoken English language skills.
• Other language skills, especially Spanish or French, are a huge plus.

Benefits

• You will be involved in exciting projects in an innovative and international environment, backed by modern technologies. Our interconnected teams work as one for a common goal: to expand our market leadership and take our company to the next level.
• Plunet is a family-friendly company. With flexible working hours and fair overtime arrangements, you will benefit from a very good work-life balance.
• You will enjoy a high level of personal responsibility and autonomy. We work in an agile, transparent way and we want to achieve our goals quickly – that’s why we rely on flat hierarchies, without any bureaucratic hurdles.
• We are committed to the Plunet team spirit: we practice open, respectful interaction with each other and across all company levels.

Interessiert? Dann sende uns Deine Bewerbung!

Diversity & Inclusion

We are committed to equal opportunities, fairness and mutual respect and we encourage people from a diverse range of backgrounds to apply.

Anonymous application process

You are very welcome to send us your application without a photo and without personal data. Your gender, age, name, marital status, where you come from and other personal information are not important for your application.

Impress us with your qualifications, your skills and your motivation for working at Plunet.

We look forward to getting to know you!

Java Software Development - Backend - (gn)

Who we are

Plunet GmbH, with offices in Berlin, Würzburg, and New York, develops and distributes the business and workflow management software „Plunet BusinessManager“, one of the world’s leading management solutions for the translation and localization industry. Our customers are leading translation agencies, government organizations and NGOs as well as large international industrial and service companies. Sound exciting? That’s because it is!

Who we are looking for

We’re looking for a talented individual to join our development team in either Würzburg or Berlin, working 32 to 40 hours per week. If you have at least three years of experience in the Java stack with Spring Boot, enjoy integrating modern technologies and methods into software and strive to evolve personally and with your team with joy, then you should apply now.

Tasks

Your tasks will evolve over time according to your strengths and desires. In particular, we expect you to

• Contribute to the design of technical solutions in our software.
• Work in a team to implement new features and specifications
• Help resolve bugs and technical issues.
• Ensure code quality through testing
• Integrate Plunet BusinessManager with other systems
• Support our product specialists in the joint development of solutions.

Requirements

• Software development background with training or studies

• Experience with software programming

• Java, Spring and JUnit
• Working with IDEs (IntelliJ, VSCode)
• SQL (SQL Server, MySQL) and ORM (Hibernate)
• Version control using Git (Gitlab)

• Experience with Jira or similar issue trackers

• You have experience with agile working methods such as Scrum or Kanban
• You have a very good command of English (B2), German is a plus.

Other nice-to-haves

• You also have knowledge of frameworks such as .NET or Angular
• You have experience with supporting technologies such as Docker
• You are curious and willing to learn new things
• You are comfortable with legacy code and enjoy contributing to improvements
• You are curious and driven by bugs and technical issues

Benefits

• We offer challenging projects in an innovative and international environment. We work in agile, professional and friendly teams.
• You are part of our team and can creatively contribute to the design of features and technical solutions. Your opinions will be taken into account when decisions are made.
• Tailor your job to your personal needs! With flexible working hours, a fair overtime policy and the option to work from home, you can enjoy a great work-life balance.
• We value your personal development and offer you an individual training budget for seminars, training, coaching or workshops in your area of expertise.
• We live the Plunet team spirit and value open and respectful interaction at all levels.
• You will feel right at home in our perfectly located and beautifully furnished offices in Berlin and Würzburg. A beautiful kitchen invites you to cook and eat together at any time.
• We offer the option of a company bike with tax benefits – whether a conventional bike or an e-bike is your choice.

Are you interested? Then send us your application!

Click on „Apply now“ and send us your application documents in PDF format, stating your salary requirements and earliest possible starting date.

Diversity & Inclusion:

We are committed to equal opportunity, fairness and mutual respect and encourage people from all backgrounds to apply.

Anonymous application process:

If you wish, you can apply without a photo or personal details. Your gender, age, name, marital status, heritage and other personal details are not relevant to your application.

Convince us of your qualifications, skills and motivation.

We look forward to meeting you!