Account Manager (f/d/m)

As part of a global team, you will look after our international customers. Your tasks include the support of our customers, the maintenance of a close customer relationship and the upselling/expansion of your accounts.

You have an interest in our international clients and in our industry. Plunet customers are leading translation agencies, government organizations and NGOs as well as large international industrial and service companies. Plunet sales is characterized by intensive and customer-oriented project business, so you should enjoy supporting your team successfully. If you are open-minded, you are always welcome to visit your customers on site, to make new contacts and get to know exciting people and companies.  

You will gain interesting insights into our business processes in various areas of the company and are always welcome to shape them further with us. 

Your tasks

• For our existing customers you are the first point of contact in all matters.
• Through active relationship management, you build on existing business relationships to increase customer satisfaction and achieve the set sales targets.
• You understand the business goals and needs of our customers and how they can be achieved through the use of our products.
• You are independently responsible for complaint management and support our customers with simple user questions.
• You give webinars and product presentations for software functions and modules. You expand and optimize our processes in existing customer care. 
• In addition, you work together with interdisciplinary teams (such as product management, marketing, implementation and others).

Your profile

• You have acquired your knowledge and skills during training or studies in the commercial field. Career changers with motivation and organizational skills are also welcome!
• Ideally you have gained some experience in customer contact.
• If you have industry knowledge and a technical understanding, that’s an advantage.
• Your affinity for numbers and careful working methods help you in your work with data, in data research and data analysis.
• You enjoy and are enthusiastic about working with and presenting software – live via the Internet, at conferences and on-site at prospective customers.
• Equipped with social competence and a communicative nature, you win the sympathy and trust of your work environment.
• You want to contribute with a lot of commitment to a strongly growing company.
• You are open, outgoing and enjoy working in a team.
• You work pro-actively, independently, conscientiously and in a structured manner and are always keen to develop yourself further.
• You have already worked in agile teams and working with remote teams is no challenge for you.
• You have a very good German and English skills, written and spoken.

The benefits

• You will be involved in exciting projects in an innovative and international environment, backed by modern technologies. Our interconnected teams work as one for a common goal: to expand our market leadership and take our company to the next level.
• Your personal development is important to us – we offer you an individual budget for seminars, training, coaching or workshops in your area of interest.
• You will benefit from a healthy work-life balance thanks to our flexible working hours and the possibility of working from home.
• You will enjoy a high level of personal responsibility and autonomy. We work in an agile, transparent way and we want to achieve our goals quickly – that’s why we rely on flat hierarchies, without any bureaucratic hurdles.
• We are committed to the Plunet team spirit: we practice open, respectful interaction with each other and across all company levels.

Interested? Just send us your application!

Apply now or send us your application by e-mail: jobs@plunet.com

Diversity & Inclusion

We are committed to equal opportunities, fairness and mutual respect and we encourage people from a diverse range of backgrounds to apply.

Anonymous application process

Send us your application without a picture, without personal data. We are not interested in where you come from, your name, your age, your gender or your marital status. Impress us with your qualifications, your skills and your motivation for working at Plunet. We want to guarantee equal opportunities for all applicants and avoid discrimination during the application process.

If you are looking for a new challenge, send us your application! If you are a good fit, you will quickly become an essential part of our successful, friendly and appreciative team.

We look forward to meeting you!