Account Manager (gn) for the Americas region

Plunet is a globally recognized software company with offices in Berlin, Würzburg and New York. We develop and distribute Plunet BusinessManager, the leading Business and Translation Management System for the translation industry. Our customers are leading translation agencies, government organizations and NGOs as well as large international industrial and service companies.

Tasks

• As the first point of contact for our existing customers, you will handle all their inquiries.
• You will proactively manage relationships with our customers, aiming to enhance customer satisfaction and meet sales targets.
• You possess a deep understanding of our customers’ business goals and requirements, and you can effectively demonstrate how our software Plunet can help them achieve those goals.
• You will take ownership of complaint management and provide support to our customers, assisting them with basic user queries.
• You will conduct webinars and deliver product presentations to showcase software functions and modules. You will also contribute to improving our existing customer care processes.
• You will collaborate with interdisciplinary teams, including product management, marketing, and implementation, among others.

Requirements

• You have experience in account management and direct customer interactions.
• You are familiar with the localization and translation industry, work experience with a LSP is a plus.
• Technical understanding is an advantage.
• You enjoy working with and presenting software, both online and in-person, at conferences and client sites.
• You are highly motivated to contribute to the success of a rapidly growing company.
• You thrive in a team environment.
• You proactively, independently, conscientiously, and in a structured manner approach your work, always seeking personal development opportunities.
• You have experience working in agile teams, and collaborating with remote teams poses no challenge for you.
• You have excellent written and spoken English language skills.
• Other language skills, especially Spanish or French, are a huge plus.

Benefits

• You will be involved in exciting projects in an innovative and international environment, backed by modern technologies. Our interconnected teams work as one for a common goal: to expand our market leadership and take our company to the next level.
• Plunet is a family-friendly company. With flexible working hours and fair overtime arrangements, you will benefit from a very good work-life balance.
• You will enjoy a high level of personal responsibility and autonomy. We work in an agile, transparent way and we want to achieve our goals quickly – that’s why we rely on flat hierarchies, without any bureaucratic hurdles.
• We are committed to the Plunet team spirit: we practice open, respectful interaction with each other and across all company levels.

Interested? Then send us your application!

Diversity & Inclusion

We are committed to equal opportunities, fairness and mutual respect and we encourage people from a diverse range of backgrounds to apply.

Anonymous application process

You are very welcome to send us your application without a photo and without personal data. Your gender, age, name, marital status, where you come from and other personal information are not important for your application.

Impress us with your qualifications, your skills and your motivation for working at Plunet.

We look forward to getting to know you!