AGATO has offices in Jordan, the United Arab Emirates, Qatar, Australia, and New Zealand, and provides certified, legal translation services in cooperation with the governments of the respective countries. AGATO works with translators that offer a wide range of languages and specialities, with a focus on Arabic and English. Plunet BusinessManager is currently being used at AGATO’s offices in the United Arab Emirates (Dubai) and New Zealand and will be implemented at other sites in the future.
Plunet's translation management software offers a broad scope of services
Plunet provides an efficient business and translation management solution in Plunet BusinessManager. Translation agencies, language services in large and medium-sized companies, government organizations and NGOs use the clearly structured software to plan translation projects, automate and execute processes on a central, web-based platform. With a wide variety of additional modules and interfaces, the flexible and configurable system makes it possible to integrate individual workflows. In addition to the powerful B2B software, Plunet customers can make use of personalized customer service and support.
AGATO's complex requirements need a flexible partner
Due to the growing complexity of their operational requirements, AGATO decided to switch to a different TMS provider in order to successfully execute their translation projects. “With Plunet’s parameter-driven platform, we avoid redundant information, which means we can focus on our goals and dream big,” says AGATO’s managing director Hadi Ghazala.
By purchasing the additional module QualityManager, the company was not only able to implement the quality norms ISO 17100 and 9001 that are required for translation service providers, but also optimize their own structures. The module enables AGATO to coordinate the assessment of individual jobs as well as complaint management for customers and resources.
The training and implementation took place online and in the new, spacious Plunet office in Berlin. Hadi Ghazala looks back on this time with great satisfaction. “The way the Plunet team coordinated the necessary training and implementation was amazing. The sales team, including Sophie Halbeisen in particular, patiently answered all of our inquiries about the software. Our implementation trainer Susan Blomberg inspired us with tutorials that were tailor-made to our requirements.”
AGATO welcomes the future with Plunet
With Plunet, AGATO has found a partner that can meet the challenges of the company. “We are delighted to be able to offer AGATO a comprehensive management solution that strongly supports their major focuses and goals. With Plunet BusinessManager, translation projects can be coordinated in an efficient way and the specific requirements of customers can be implemented. This includes feedback and quality management as well as handling multiple offices and company codes within one organization,” explains Sophie Halbeisen, Head of Sales in Plunet’s New York office.
For AGATO, the course is now set for the future. Together with Plunet, AGATO is looking forward to meeting future challenges and ensuring further global growth.