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Our service revolves around your translation business.

Accelerating growth for your translation business

We offer hands-on support for the entire lifecycle of your Plunet Translation Project Management solution – from the initial concept and implementation to day-to-day running and ongoing optimization.

Experienced process consultants

We can look back on over ten years of consultation and integration of Plunet in the workflows for translation service providers, as well as in complex IT system landscapes for industrial, financial and pharmaceutical groups.

Comprehensive system analysis

Our process consultants will study your business structures and processes in detail as part of a comprehensive actual/target system analysis. We will then work with you and your team to identify improvement potential.

Professional process and infrastructure conception

Our specialists will collaborate closely with you to create a customized Plunet BusinessManager solution that matches the requirements highlighted by the results of your system's analysis. This tailored solution ensures a sustainable strategy for your IT infrastructure, as well as innovative translation and workflow management now and in the future.

Implementation Made to Measure

The basis of a measurable and sustainable success is formed by a professional implementation. Our implementation experts are at hand to guide you through the entire process, from initial system setup to go-live.

Following a comprehensive proof of concept, we will work closely with you to create a detailed implementation plan based on your needs, and coordinate the final rollout. Our highly experienced implementation specialists will prepare the different user groups in your company for working with Plunet BusinessManager.

Our scope of service at a glance:

  • Feasibility study
  • Preparing your system installation
  • Close collaboration with your in-house team to create a suitable implementation plan
  • Planning of systematic and multi-level system implementation
  • Coordination of the entire rollout
  • Staff training

Our established usage model guarantees an efficient and customized installation of your Plunet Translation Management platform.

You have two options to choose from

  • Installation and internal hosting of Plunet BusinessManager on your own servers
  • Plunet as a SaaS solution

Our Plunet Support Team completes the installation for you and offers support for data import

  • Our team discusses every detail of the installation with you.
  • Our support team implements the installation according to your preference: on site or online.
  • Depending on your specific requirements and IT infrastructure, your Plunet solution can be a centralized or decentralized installation.
  • Our support team will configure the various system components to ensure optimized performance, and will set up your user logins.
  • We also offer support for your initial Plunet data import, ensuring that everything is ready when you go live.

Always on the safe side with Plunet.

Our support team implements your customized Plunet translation management software with full consideration of your security relevant standards and requirements. Plunet supports a variety of security certificates and systems, including:

Reverse Proxy, Reverse Proxy + Security Certificate, VPN. SSL-VPN, (external access) HTTPS, Security Gateways, Citrix Access Gateway, SonicWall Firewall / Remote Access , Juniper Junos Pulse, custom firewall systems.

Plunet also gives you the option of carrying out the installation yourself. Our support team is always at hand if you have any questions or need assistance of any kind.

 

 

We provide multi-level system training to turn you and your staff into Plunet experts. Our software trainers will teach you how to use the translation management system in interactive training sessions to ensure that you will be able to deploy Plunet efficiently in your daily processes.

Kick-Off

In our kick-off meeting, we will discuss objectives, responsibilities, and the project plan together.

Administrator Training

The Plunet implementation manager will discuss the various setting options in the system as part of this course, and will offer advice as to the best possible Plunet configuration based on your requirements. Targeted training tasks will help you gain confidence and know-how with regards to the Plunet administration area.

System Check

Once the admin training is complete, our implementation specialists will check the system to make sure it is ready for the software training phase.

Software Training

A logical sequence of system training modules will enable your staff to effectively work with Plunet. Specific and relevant tasks ensure that users gain the necessary confidence in working with the translation project management software.

 

Maintenance & Ongoing Support

Speedy help and solution-oriented assistance are essential for a good partnership built on trust: Our experienced and proficient support teams in Europe and the US offer help and advice whenever you need it. Within the scope of your service and maintenance agreement, you benefit from ongoing Plunet support and many other service advantages:
  • First, second, and third level support worldwide
  • Personal support
  • Quick support via phone and email available
  • Free access to Plunet support ticket system
  • Free online maintenance
  • Free Plunet upgrades
  • Free Plunet installation
  • Free auto-updates
  • Free Plunet user group
  • Free release & customer webinars
  • Comprehensive release notes for all new Plunet upgrades
  • Actively participate in future Plunet developments

Customized Modules & Professional Services

Do you need additional functionalities for individual business processes and customer-specific requirements? Not a problem with Plunet BusinessManager and our professional services. Plunet's highly flexible and powerful system architecture makes it possible to develop individual components for seamless integration into Plunet BusinessManager. Customizations can also be interlinked with existing business and translation workflows of other LSPs, or can be integrated into complex IT system environments.
  • Your customized translation management system

    Our experts design customized functionalities and module enhancements to suit your specific translation business and production needs. In effect, we create your very own Plunet translation management software solution. We never lose sight of Plunet's main objective: sustainable growth of your business and processes, while responding to your immediate translation management and workflow needs.

  • Development of your custom components


    Whether you want to implement your own modules or functionalities, create or extend interfaces or link with other systems: our efficient development department will make your specifications a reality. Thanks to our agile process model, you are directly involved in the development process, even allowing last minute amendments to be made to your specifications.

  • Seamless system integration into your existing IT environment

    Are you looking for a translation management system that can fit seamlessly into your existing IT environment, and is a perfect match for your systems and databases? The high-performance Plunet API and many optional modules guarantee the trouble-free integration of Plunet BusinessManager with your existing apps, SSO and LDAP systems.

 

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