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Russia’s no. 1 “EGO Translating Company” chooses Plunet

St. Petersburg/Berlin, March 2011. More than 170 in-house staff and a network of over 1500 freelance translators, thousands of satisfied customers from industry, the services sector, public authorities and governments in over 130 countries: the numbers are impressive and according to EGO Translating Company, it is one of the biggest players worldwide as well as the number one full service translation service provider in Russia. Now the company also has the business and translation management system "Plunet BusinessManager" on its side.

"We are delighted that EGO Translating Company have taken the decision to trust the powerful range of functions and uncompromising quality offered by Plunet BusinessManager for the future planning, management and controlling of their company processes", explains Stefan Dümig, CEO and co-founder of Plunet GmbH. Dümig, who has been consulting companies for more than 15 years on efficient business and production processes, knows what is important to Russian companies and understands just how well Plunet fits the picture here with its own range of services: "Russian companies stand out with exceptionally high awareness of quality issues and competitivness. With Plunet BusinessManager, Plunet provides a first-class management solution which offers well-honed and long-term support specifically for these key criteria of quality and competitive strength. In addition to the provided software solution, we have a high-end customer service and support. Our constantly growing team of experienced developers is working hard to ensure the constant refinement of Plunet BusinessManager. Furthermore, we offer regular process and management consultancy to every customer as well as individual software and project management training courses", adds the industry expert.

Andrey Leites, director of the translation and localization department at EGO Translating Company, is confident that the decision to choose Plunet was the right one, as the system satisfies the demanding criteria of the top Russian translation agency: "We were looking for a management solution which specifically targets the requirements of large companies and combines stability and flexibility at the same time. However, with a combined workforce of more than 170 permanent employees, it is extremely complicated to adapt the workflows of all employees to a new software system. Consequently, the big challenge was to find a system capable of translating our existing company structures and processes - and therefore also the size of our company - into the management software. Plunet is exactly this system", underlines Leites.

As Andrey Leites reports, EGO Translating Company engaged in a thorough selection process before making a decision: "We took a detailed look at all of the active translation management system suppliers in the market for more than a year and used a TMS evaluation matrix to compare the different suppliers and their products. Thanks to its powerful range of tools and functions, the Plunet solution came out in first place. During our extensive research, we also consulted the opinions and experiences of leading external industry experts, other large translation companies and even a number of large, renowned corporates, i.e. the buyers of translations. Without exception, they were all very positive about Plunet." In addition to the strength of the tools and functions offered by Plunet BusinessManager, the service component in particular plays a central role for EGO Translating Company. "Plunet really impressed us with its high quality customer service right across the board. We have experienced a first-rate performance from the entire Plunet team - from the sales team right through to the implementation phase and general user support", explains Andrey Leites.

He closes with a few remarks about what, for him, is the key difference that sets Plunet apart from all other translation management system providers: "Plunet develops its system in a close cooperation with its customers, and this makes it an ideal and capable partner particularly for larger companies with more complex requirements. In this context, the care and attention paid by Plunet to the Russian translation market should be especially emphasized. For example, special developments were set in motion especially for EGO Translating Company which will be absolutely vital for many companies in Russia. With this desire to deliver outstanding performance, Plunet has clearly lifted itself above its competitors", summarizes the experienced top manager.

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